Service Level Agreement · v5.0
99.99% uptime. Automatic credits when we miss.
You don't have to ask. If we breach, the credit appears on your next invoice without a ticket.
Targets
By plan family.
| Plan family | Uptime | Response time | Credit if missed |
|---|---|---|---|
| Foundation (shared) | 99.9% | 30 min | 10% of monthly |
| Atlas / Citadel (shared) | 99.99% | 15 min | 25% of monthly |
| WordPress Studio / Agency | 99.99% | 11 min | 25% of monthly |
| VPS · all sizes | 99.99% | 11 min | 50% of monthly |
| Dedicated · Bastion | 100% | Immediate | 100% of monthly |
| Mail · Mailcow Pro | 99.95% | 30 min | 25% of monthly |