Support · Toronto timezone

How can we help, right now?

Search our knowledge base, or jump straight to a human. Our support team is here to help.

24 / 7
Ticket support
prompt email response
9–6 ET
Phone support
Mon – Fri · Toronto direct
No IVR
Real humans
engineers answer, not bots
Talk to us

Three ways to reach a human.

Open a ticket

live
24/7 · prompt response

Best for things that need a paper trail — billing questions, migration kick-off, complex bugs. We email you back fast.

Leave a message

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We reply by email · real humans in Toronto

Reach our support team directly. Send your question and we'll follow up with a thorough response.

Call us

Reopens at 9 AM ET · it's 2:03 a.m.

Best for urgent production issues or when you want to talk it through. Direct line, no IVR maze.

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